Return Window

You may return clothing items within 14 days of the delivery date. Items must be unused, unwashed, and returned with original tags and packaging intact.

Eligibility Conditions

• Item must be unworn, unwashed, and free of stains, odors, or alterations.
• Original price tags and hygiene seals (if any) must be attached.
• Original invoice or order confirmation must be provided.
• Footwear must be returned with the original shoebox in resalable condition.

How to Return or Exchange an Item

1. Go to the "My Orders" section on our website or app and select the item you want to return or exchange.
2. Choose "Return" or "Exchange" and select your reason along with a preferred size (for exchanges).
3. Pack the item securely in its original packaging with tags attached.
4. Hand over the package to our pickup partner, or drop it at the nearest courier location as instructed.
5. Track your return/exchange status directly from your order page.

Refunds

Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.

Exchanges

Need a different size or color? Exchanges are free and typically processed within 3–5 business days after we receive the original item, subject to stock availability. If the requested size is unavailable, we'll issue a full refund instead.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We'll arrange a free replacement or full refund, no questions asked.

Frequently Asked Questions

Need Help?

Our support team is here for you. Reach out at support@yourclothingstore.com or call us at +91 12345 67890 for any return or exchange assistance.