Trust & Transparency
Our User Policy
How we handle your data, your orders, your returns, and your rights when you shop with Vastra Clothing Co. Written in plain language, on purpose.
Last updated: 7 August 2026
We collect only what we need to serve you well: your name, delivery address, contact details, and order history. We never sell your personal information to third parties.
- What we collect: account details, order history, browsing preferences, and support messages.
- Why: to process orders, personalise recommendations, and improve our collections.
- Your rights: you may request access, correction, or deletion of your data at any time.
Orders are confirmed once payment is verified. Prices are listed in your local currency where available and are inclusive of applicable taxes unless stated otherwise.
- We accept major cards, UPI, and select wallets.
- Order confirmations are sent by email within minutes of purchase.
- We reserve the right to cancel orders suspected of fraud, with a full refund issued.
Unworn items with original tags can be returned within 15 days of delivery for a refund or exchange.
- Refunds are issued to the original payment method within 5–7 business days of us receiving the item.
- Sale items marked "final sale" are not eligible for return.
- Exchanges for a different size are free of charge, subject to stock availability.
We dispatch orders within 1–2 business days. Delivery timelines vary by location and are shown at checkout.
- Domestic delivery: 3–6 business days.
- International delivery: 7–14 business days, customs delays possible.
- Tracking details are emailed as soon as your order ships.
You are responsible for keeping your account credentials secure. Please notify us immediately of any unauthorised use.
- One account per customer; misuse or resale of accounts is not permitted.
- Abusive behaviour toward staff or misuse of promotional offers may result in account suspension.
By using this website and placing an order, you agree to these terms. We may update this policy from time to time; material changes will be notified by email or site notice.
- All product images are for illustrative purposes; slight colour variation may occur.
- These terms are governed by the laws applicable in our place of business.
Still have a question?
Our support team is happy to walk you through any part of this policy — returns, sizing, or anything in between.
Email Support